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Alcohol brands must tread carefully
Alcohol brands must take their social media marketing seriously or they could risk their reputations, claimed a seminar staged by Birmingham-based communications agency Seal.
Representatives from 10 breweries, alcohol brands and the Advertising Standards Authority all attended and gave their views on the future of social marketing.
The initial message was that social media marketing is more complex than many marketers appreciate, with brands needing to be responsible.
The rules used on some social media platforms were outlined at the seminar at which delegates were advised that it was easy to be seduced by the low cost and huge reach of social media channels and its value in engaging and interacting with consumers.
Jason Navon, digital strategist, said: “Social media channels are powerful marketing tools but they need to be treated with caution. It is not simply a case of jumping on board because others are. It requires an investment of resources and the kind of care and attention you would pay to other forms of communications. It needs to be planned, run properly and constantly monitored.”
Seal is to issue guidelines on the “Do’s and Don’ts” of social media use to the industry representatives who attended the round-table discussion which was chaired by Gordon Johncox, marketing director of Aston Manor.
Delegates agreed that the social networks needed to develop better frameworks if they wanted to monetise their offering to the drinks sector. It was felt too that regulators must talk to Facebook and others to apply pressure for the functionality the industry required, particularly when it came to restricting access to content to the over 18s.
Twitter was reported to be introducing age-gating in the USA for example, but it had yet to come to the UK.
Hayley Fletcher of the Advertising Standards Authority demonstrated how alcohol businesses could fall foul of regulations and codes of practice if they did not monitor social media keenly and used channels whose audience comprised more than 25% of under 18s.
Seal showed how it had been called in to evaluate one alcohol brand’s Facebook page. It found a lack of control and monitoring had put it in breach of ASA regulations.
Seal had to review thousands of posts, take the site down temporarily, remove certain videos and make recommendations to ensure it met alcohol-related codes while retaining a fun and engaging tone with its consumers.
Lucy Kemp, Seal’s deputy managing director, said: “Understanding your consumers is key, including understanding some of the street language they use which we were not familiar with. We found you cannot leave the content to your consumers; it needs to be monitored so it does not damage your brand but it cannot be completely sanitised either because you will lose the engagement.
“An uncontrolled environment is a dangerous environment. If you are not sure about certain channels and comments posted, err on the side of caution. Do not just jump into social media; you need robust guidelines and processes in place. It is not something you can just set up and leave alone, you need to be active not passive.”
What a load of rubbish. “an uncontrolled environment is a dangerous environment”. Social media isn’t any different from any other media. You control what you say and what you put on there. If you wouldn’t say it in a magazine article then don’t say it on twitter or facebook.. Sounds like a bunch of marketers telling you how scary it is so you have to come to us for advice.
I’ve been on twitter for years now. My advice. Be genuine, be yourself, educate and entertain. Make it worthwhile for your followers to continue spending their time following you. It is an investment of peoples time reading and digesting content from social media, so it needs to provide some value to them. It’s that bloody simple. Once you hand it over to those who have no direct interest in your success you will fail. Get onto it for a while. See what you like and what peeves you. Then do unto other what you would like done to you, and don’t do what the others have done that pee you off.
Nothing bugs people more on social networks than knowing that some marketing department is controlling what is being said or thought. Successful social networking outcomes are long term and come from building relationships between those that are commenting on SM and those who are listening. That is something that most marketing departments have yet to come to grips with. The word/phrases “long term” and “relationship”.
Richard,
Your comments are true when using social media personal accounts however if you’re communicating on behalf of an alcohol brand there are guidelines in place that you need to conform to.
I’ve worked with alcohol brands in the past and you need to be aware of the CAP and Portman guidelines otherwise you risk being asked to remove content or even shut your social channels down. The brand I worked for had to suspend thier YouTube account due to an ASA investigation.